Cancelling, refunds and your right to withdraw

You can cancel a subscription whenever you like, with no fee and no need to give a reason. You keep access until the end of the period you have paid for; after that the household is lapsed, and nothing is deleted (see the Terms of Service).

• Bought on the website: sign in, open Settings, Billing, and choose “Change plan, cancel or see invoices”. It opens Stripe’s customer portal, where you can cancel in one step and download invoices.
• Bought in the iOS app: App Store, your profile, Subscriptions, WhereDidItGo, Cancel.
• Bought in the Android app: Google Play, Payments & subscriptions, Subscriptions, WhereDidItGo, Cancel.

Cancelling is not deleting your account. To delete the account and everything only you own, use Settings, Security & privacy.

If you are a consumer in the European Union, you have the right to withdraw from a new subscription within 14 days without giving any reason. The 14 days start on the day you subscribe.

When you subscribe on the website, you ask us to start the service straight away and confirm that you understand this at checkout. That does not remove your right to withdraw. It means that if you withdraw, you pay for the part of the service you have already used, in proportion to the full price for the period, and we refund the rest.

Tell us clearly that you withdraw. Email [email protected] from the address of your account, or write to DraVan Technologies S.A.R.L. -S., 13 Massewee, 9633 Baschleiden. You can use the model form below, but you do not have to. It is enough to send your notice before the 14 days end.

After you tell us, we cancel the subscription and reimburse you, less the proportionate amount, without undue delay and at the latest 14 days after we receive your notice. We use the same payment method you paid with, at no cost to you.

If you bought through the App Store or Google Play, the store handles withdrawals and refunds under its own terms: request a refund from Apple at reportaproblem.apple.com, or from Google Play under your order history.

Complete and send this form only if you wish to withdraw.

Outside the 14 days we do not refund the unused part of a period you have paid for, unless the law requires it, we charged you by mistake, or the service was unavailable to you for a long time through our fault. If that is your case, write to [email protected]. Your legal rights as a consumer are not affected by any of this.